There is no VLS Pharmacy portal password to reset
VLS Pharmacy does not have a web portal, so there is no portal password to reset, no login page to unlock, and no account lockout from failed sign-in attempts. 'Access issues' with VLS Pharmacy are a different category of problem: the prescriber account may not be confirmed yet, fax configuration may be wrong, the EMR may be pointing to the incorrect pharmacy address, or the contact channel has changed. These are resolved through email at info@vlspharmacy.com or by calling 1-844-857-5588 during business hours.
This page frames the real access problems that arise with VLS Pharmacy's fax, EMR, and phone workflow — and how Fizy Health handles password reset and access recovery on a web platform.
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Identify whether it is an account issue or a channel configuration issue.
Without a web portal, VLS Pharmacy access problems fall into two categories: your prescriber account status (not yet confirmed or a credential issue), or your ordering channel setup (fax number wrong, EMR misconfigured, or phone hours missed). Here is how to diagnose and resolve each.
What you need first
- Confirmed prescriber account statusIf you have not received account confirmation from VLS, orders cannot be processed regardless of the channel. Confirm your account is active before troubleshooting fax or EMR problems.
- Correct fax number and cover sheetThe VLS Pharmacy fax number is 855-491-0799. Prescriptions must arrive on a state-issued prescription pad or prescriber-created form, accompanied by the fax cover sheet from newdrugloft.com. A wrong number or missing cover sheet means VLS never receives your Rx.
- Correct EMR pharmacy configurationYour EMR must be pointed to VLS Pharmacy, 4402 5th Ave, Brooklyn, NY 11220, with the state set to New York. If the pharmacy lookup returns no results or routes to a different address, the Rx will not reach VLS.
How access works
- 01Confirm your account is activeCheck whether you received account confirmation from VLS after submitting the prescriber account form. If you have not received a response within two business days, email info@vlspharmacy.com to follow up.
- 02Verify your ordering channelFor fax: confirm the number is 855-491-0799 and your cover sheet is included. For EMR: verify the state is set to New York and the address is 4402 5th Ave, Brooklyn, NY 11220. For phone: confirm you are calling 1-844-857-5588 between 9:30 AM and 6:30 PM EST, M–F.
- 03Contact VLS Pharmacy directlyFor account status and credential questions, email info@vlspharmacy.com. To speak directly with a pharmacist about a specific order or channel issue, call 1-844-857-5588 during business hours.
Common access issues
Account not yet confirmed
If you submitted the prescriber account form and have not received a response, it may still be within the two-business-day window — or VLS may not have received a complete submission. Follow up by email.
EMR routing to wrong address or state
The EMR state must be set to New York before searching for VLS Pharmacy. If a different state is selected, the pharmacy will not appear in the lookup list. Correct the state setting and search again.
Troubleshooting VLS Pharmacy access — or comparing recovery support?
VLS Pharmacy
Email and phone-based access resolution fits how your team works.
- You are comfortable resolving account and channel issues through email or a pharmacist call.
- Your team can troubleshoot fax configuration and EMR pharmacy settings independently.
- Occasional access friction per Rx submission is acceptable for the formulary and pharmacist collaboration VLS provides.
Fizy Health
You want self-service recovery and in-app support with full context.
- You want a clear self-service password reset so a lockout does not stall refill day.
- You want in-app support tickets with order and account context — not a separate email thread.
- You want admins to manage and re-provision team access from one place without phone calls.
What fast access recovery unlocks.
Access problems are downtime. These outcomes follow from self-service recovery and contextual in-app support.
Resolve access issues with full context
In-app support tickets keep account and order context together instead of getting lost in an email chain with no Rx history attached.
Re-provision team access fast
Admins manage logins, roles, and resets from one place so a locked-out teammate is back before the next patient.
One login across every clinic
Recover one account and regain access to every organization and location you manage — no per-site account troubleshooting.
Get notified about order and access events
Account and order notifications keep your team informed so problems surface before they stall a refill day.
What prescribers ask about VLS Pharmacy access problems.
- Definition
How do I reset my VLS Pharmacy password?
VLS Pharmacy has no web portal or portal password. There is nothing to reset. If you are experiencing access issues, they are account-level (prescriber account not confirmed) or channel-level (fax number, EMR configuration, or phone hours). Contact info@vlspharmacy.com or call 1-844-857-5588.
- Account
What do I do if my VLS Pharmacy prescriber account is not working?
Confirm you received account confirmation from VLS after submitting the prescriber account form at newdrugloft.com. If you have not received a response within two business days, follow up by email at info@vlspharmacy.com.
- Fax
Why is my faxed prescription not being processed by VLS?
Common fax issues: wrong fax number (correct is 855-491-0799), missing fax cover sheet, or Rx written on an unsupported form (must be a state-issued prescription pad or prescriber-created form). Confirm all three before resending.
- EMR
Why can't I find VLS Pharmacy in my EMR?
Your EMR state filter must be set to New York. VLS Pharmacy is at 4402 5th Ave, Brooklyn, NY 11220. If a different state is selected, VLS will not appear in the pharmacy search. Correct the state and search again.
- Contact
Who do I contact for VLS Pharmacy access help?
Email info@vlspharmacy.com for account and channel questions. Call 1-844-857-5588 between 9:30 AM and 6:30 PM EST, Monday through Friday, to speak directly with a pharmacist about a specific issue.
- Alternative
How does Fizy Health handle access recovery?
Fizy Health provides self-service password reset, admin-managed re-provisioning from one place, and in-app support tickets with order and account context — no email back-and-forth or phone call required to recover access.
Sources reviewed June 2026
- VLS Pharmacy and New Drug Loft public website (vlspharmacy.com, newdrugloft.com), reviewed June 2026.
- New Drug Loft 'Fax Your Prescriptions' and FAQ pages — fax number, contact hours (newdrugloft.com), reviewed June 2026.
- Fizy Health platform capabilities reflect the live product.
Recover access without stalling refill day.
Fizy Health offers self-service reset, admin re-provisioning, and in-app support with full order context. Free to start.