Calls
The status calls just stop
When patients can see Submitted to Pharmacy, Shipped, and Out for Delivery on their own page, the 'where is my order' calls and texts that flood your front desk every afternoon dry up.
Cash-pay clinics & telehealth • 503A
End the 'where is my order' calls for good.
Give every patient a branded page to track their own prescription shipment, so your ops team stops fielding the calls, texts, and emails asking where their medication is.
LegitScript-certified 503A partners · HIPAA compliant platform
No app to download Branded to your clinic Live carrier tracking Opt-in SMS & email A link on every order PHI-free notifications
Stop being the shipment switchboard.
Every order gets its own branded tracking link automatically, so patients answer 'where is my medication' for themselves instead of calling your front desk.
How the patient portal works
One link per patient. Zero status calls.
The moment an order is placed, Fizy Health creates a private tracking page for each patient on it. Patients open the link, verify with last name and date of birth, and watch their shipment move in plain language, so your team stops being the human tracking number.
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AUTO LINK
Every order gets a tracking link, automatically.
A unique, private tracking link is created for each patient at checkout, on every order, whether or not you turn on automatic messaging. Staff copy it from the order or receipt and send it however they like.
- A per-patient link minted on every order at checkout
- Copy it from the order detail, side panel, or receipt
- No setup required for the link to exist
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SELF SERVE
Patients verify with last name and date of birth.
No app download, no account, no password reset tickets. Patients open the link, confirm last name and date of birth, and see their order. Failed attempts return a generic error so nothing can be guessed or enumerated.
- No app and no patient login to maintain
- Lightweight last name plus date of birth check
- Works on any phone from a text or email
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PLAIN LANGUAGE
Friendly statuses, not pharmacy jargon.
Patients see human-readable steps like Submitted to Pharmacy, Pharmacy Preparing, Shipped, and Out for Delivery, plus the live carrier tracking number and estimated delivery, so they never need to ask what a status means.
- Patient-friendly labels instead of raw system statuses
- Live carrier tracking number and estimated delivery
- A readable timeline of every shipment scan
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PROACTIVE
Opt-in updates push status to the patient.
From the portal, patients opt in to text and email updates. When the status changes or a tracking number lands, Fizy Health sends a PHI-free update with the tracking number and a link back to the portal, so they stop checking in with your staff.
- Patient chooses SMS, email, or both in the portal
- Automatic updates on status change and first tracking number
- Messages carry no medication name or diagnosis
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ON BRAND
Your logo and color, no app to build.
Upload a logo, pick one primary color, and the portal looks like your clinic on a gray-label domain. Prefer to stay unbranded? Hide the logo entirely. Patients see you, not a generic carrier page.
- Your logo and a single brand color on the page
- Gray-label domain with an optional logo-free mode
- Organization defaults with per-clinic override
Platform
More than a tracking link.
The patient portal is the last mile of a full pharmacy ops loop. Fizy Health runs catalog, validation, one-cart checkout, multi-pharmacy routing, notifications, and retention, so patient visibility is built into the workflow instead of bolted on after the fact.
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ONE CART
Order every patient in one checkout.
Build the whole day's order in a single clinic cart, fix errors before you pay, and check out once. Tracking links are minted for every patient on that order automatically.
- One cart for every patient you order today
- Validation before checkout cuts pharmacy rejections
- A patient link created the moment the order is placed
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ROUTING
Multi-pharmacy fulfillment, one patient view.
Fizy Health routes each line to the right LegitScript-certified 503A partner. When a patient's order spans pharmacies, the portal still shows it as one clean, per-pharmacy view.
- Each line routes to the correct pharmacy
- Per-pharmacy status and tracking on one page
- No second portal for the patient to learn
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NOTIFY
Clinic and patient updates, built in.
Clinic staff get in-app and email order updates while patients get opt-in text and email alerts. Both stay in sync with the same fulfillment and carrier events.
- Staff and patient notifications from one source of truth
- Patient updates are opt-in and PHI-free
- Tracking number included when a shipment moves
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COMPLIANCE
HIPAA-aware from the first order.
Patients verify before seeing any order detail, notifications never carry medication names, access is rate-limited and non-enumerable, and PHI reads are audited. Visibility never means oversharing.
- Identity check before any order detail is shown
- PHI-free text and email notifications
- Audited access on patient-linked order reads
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RETAIN
A better experience keeps patients coming back.
When patients can track shipments themselves and trust they will be told what is happening, they stay. Pair the portal with refill reminders and auto-ship to close the loop on the next order.
- Self-serve visibility raises patient confidence
- Works alongside refill reminders and auto-ship
- Fewer frustrated patients between shipments
Who is the patient portal for?
Built for teams drowning in 'where is my order' messages.
If your front desk or care team answers the same shipment status question all day, a branded self-serve portal is how you get that time back.
- One cart for your whole GLP-1 patient list
- New starts and refills in the same checkout
- Pass-through pricing before you quote members
- Done in minutes, not hours across portals
- One login for every state you serve
- Route lines across 503A partners automatically
- Tracking and tickets tied to every order ID
- Scale volume without hiring pharmacy ops
- One cart for hormones, peptides, and injectables
- Stop re-typing the same patient in three portals
- Pass-through cost on every vial you prescribe
- Your team stays in exam rooms, not vendor UIs
- BHRT, GLP-1, and wellness SKUs in one session
- One checkout across your compounder network
- See landed cost before members pay out of pocket
- Refill reminders so patients do not slip through
- Stable FIZY SKUs across BPC-157, NAD+, and more
- Search once, order every protocol you run
- Multi-pharmacy routing handled per line
- Longevity stacks without a spreadsheet of logins
- One cart for semaglutide, BHRT, peptides, and NAD+
- New consults and refills in the same checkout
- Pass-through pricing before you quote a package
- Done in minutes, not Friday at the front desk
- One cart for every member you prescribe today
- GLP-1, peptides, and NAD+ in one checkout
- See landed cost before you quote a membership tier
- Your team back on the floor, not in vendor UIs
- BPC-157, NAD+, MIC, and GLP-1 in one session
- One checkout across your compounder network
- Pass-through pricing before you quote a package
- Integrative and chiro-med clinics without portal chaos
What it is
What is a patient order tracking portal?
A patient order tracking portal is a branded, no-login web page where a patient verifies their identity and tracks their own prescription shipment from the pharmacy to their doorstep. Fizy Health generates one for every patient on every order so clinics eliminate the calls, texts, and emails asking where a medication is, without exposing protected health information.
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AUTOMATIC
A link on every order
Each patient on an order gets a unique tracking link at checkout, on every order, with nothing for staff to set up. The link can be copied from the order or receipt at any time.
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SELF SERVE
No app, no account
Patients verify with last name and date of birth on an opaque link. There is no app to download and no patient login for your team to support or reset.
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PROACTIVE
Opt-in SMS and email
Patients opt in to text and email updates that fire on status changes and when a tracking number arrives, with the tracking number and a portal link but no medication name.
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ON BRAND
White-label without an app build
Upload a logo and choose one primary color on a gray-label domain, or hide the logo entirely. The page looks like your clinic, not a generic shipping page.
Frequently asked
Patient tracking portal questions, answered.
What is the Fizy Health patient tracking portal?
The patient tracking portal is a branded, no-login page where patients track their own prescription shipment from pharmacy to doorstep. It exists to eliminate the calls, texts, and emails patients send asking where their medication is, by letting them check status themselves.
How do patients access their tracking page?
Each patient on an order gets a unique link generated at checkout. They open it and verify with last name and date of birth, with no app to download and no account to create. Staff can also copy the link from the order detail, side panel, or receipt and send it to the patient.
Is last name and date of birth secure enough to show order details?
Patients only reach their own order through an opaque, unguessable link, then confirm last name and date of birth. Failed attempts return a generic error so tokens and identities cannot be enumerated, access is rate-limited, and reads of patient-linked data are audited.
Do patients get automatic shipment updates?
Yes, when they opt in. From the portal a patient can choose text updates, email updates, or both. Fizy Health then sends an update on every status change and when a tracking number first lands, including the tracking number and a link back to the portal.
Will the updates expose medication details?
No. Outbound text and email notifications are PHI-free, carrying a generic status line, optional tracking number, and the portal link, with no medication name or diagnosis. Medication name, strength, and quantity appear only inside the portal after the patient verifies their identity.
Can the portal match our clinic branding?
Yes. Upload a logo and pick a single primary color, and the gray-label page looks like your clinic. You can also hide the logo for a fully neutral look. Settings default at the organization level and can be overridden per clinic.
What if a patient's order ships from more than one pharmacy?
Each medication is labeled with its pharmacy and shows its own status, tracking number, and timeline on the same page. A split shipment stays clear to the patient instead of turning into a confused call to your team.
About Fizy Health
See this capability on refill day.
Brand workflow guides show how clinics use Fizy Health end to end — from catalog search through one checkout and per-line tracking.
Give patients a link instead of your phone number.
Turn on the patient tracking portal and let patients follow their own shipment from submit to doorstep, so your team stops answering 'where is my order' all day.