The line items to confirm in writing
Work through each of these before your first order and get the answers in writing. Shipping: Wells Pharmacy Network offers standard, expedited, and overnight shipping options, with cold-chain shipping for temperature-sensitive products. Ask whether shipping is per order, per box, flat, or free above a threshold, and whether cold-chain adds a specific surcharge on the products you prescribe most — GLP-1s, peptides, and some hormones commonly require temperature control. Payment processing: is there a card or ACH fee passed to your clinic on each transaction? Returns and reships: who absorbs cost when a package is delayed, temperature-compromised, or rejected? And when an order routes across different products within Wells' 503A and 503B catalog, does that affect how shipping is calculated?
Once you have those answers, compute per-prescription landed cost for a typical order. Spread shipping and handling across the prescriptions in a standard batch to see the per-Rx impact. The headline drug cost visible in WellsPx3 after placement is one component; the all-in number — drug cost plus shipping plus any processing fee per prescription — is what your patient pricing and margin model should be built on.