The correction cycle when a fax SIG has an error
When a VLS pharmacist finds a SIG problem on a received Rx — a dose outside the expected range for the compound, a missing route or frequency, directions incompatible with the formulation — they contact the prescribing office. A staff member connects with the prescriber, the correct SIG is determined, and a new prescription is generated and transmitted to VLS. Compounding does not begin until the corrected Rx is cleared. Depending on response time, this adds at least one business day to the patient's order.
For common, repetitive protocols — GLP-1 titration schedules, TRT maintenance SIGs, peptide dosing — this correction risk recurs unless the clinic has standardized its own SIG templates in its EMR. A consistent SIG discipline reduces the call-back rate, but it requires the clinic to build and maintain that standard in its own systems, not in the pharmacy interface.