The line items to confirm in writing
Work through each of these with your Tailor Made account manager and get the answer in your clinic agreement, not in conversation. Shipping: is UPS shipping per order, flat, or tied to carrier method, and does cold-chain add cost? Signature delivery: Tailor Made's FAQ confirms a $5 fee when requested — is that per package? Payment processing: Tailor Made accepts major credit cards per its FAQ — is a card fee passed to you on each transaction? Account minimums: is there a minimum order or monthly volume, and what happens if you miss it? Rush or expedited charges: remember that processing time is separate from shipping speed per Tailor Made's FAQ. Returns, cancellations, and reships: Tailor Made's FAQ notes returns are typically not accepted due to regulations, with replacements or refunds depending on policy.
Once you have those answers, recompute your per-vial landed cost by spreading every applicable fee across the vials in a typical order. The headline drug rate almost always looks better than the all-in number; your patient pricing and margin model should be built on the all-in figure.