What refill.co is — and is not
refill.co is the platform's website, not a pharmacy storefront. A patient cannot buy a compounded medication for themselves on refill.co; Refill sells infrastructure and ordering access to clinics and telehealth brands, and the clinic's prescriber or Refill's provider network places the order on a patient's behalf. The site's pricing path reflects the B2B model: platform tiers, software fees on transactions, and Refill Connect plans — with medication catalog access typically confirmed after onboarding.
The site also is not the pharmacy. Refill connects brands to 503A compounding partners that hold the licenses and do the compounding and shipping. Questions about formulation, certificates of analysis, and state licensure ultimately point to those partner pharmacies, not the software layer described on refill.co.