Refill RFP checklist: score it like a buyer.
Evaluating Refill through a formal request-for-proposal means scoring it on the same criteria you would apply to any telehealth infrastructure platform: aggregate medication pricing and software fees, provider network coverage, Refill Connect scope, pre-submit validation, support SLAs, pharmacy network and certification, compliance and data handling, and contract terms. Because Refill publishes tiered platform fees but confirms per-SKU medication cost through demo, an RFP is the right tool to force the specifics into writing. This page gives you a weighted checklist and the exact requests that turn marketing claims into comparable answers.
If you are running a structured evaluation, use this checklist to score Refill and any alternative on the same criteria — so the decision rests on documented answers.
The criteria to score in a Refill RFP
Each row is an RFP criterion with a plain-language rating of what Refill publicly confirms today and a note on what to request in writing. Score every vendor on the same rows.
- Partially published
Medication and software pricing
Refill publishes tiered platform fees and software fee ranges (roughly 1.5–5%). Require per-vial landed cost on your top SKUs in writing, including all fees, minimums, and Connect costs if applicable.
- Documented
Provider network coverage
Nationwide prescribing is marketed with encounter pricing. Require state coverage, credentialing timeline, and formulary fit for your top protocols.
- Not published
Pre-submit validation
Require a written description of what is validated before payment — SIGs, licensure, ship-to state, and stock — and what happens on failure.
- Tiered; verify in writing
Support and SLAs
Refill offers tiered standard support on platform plans. Require response-time commitments, escalation paths, and how order-specific issues are tracked.
- 503A partners
Pharmacy network
Require the names of fulfilling 503A pharmacies and proof of LegitScript certification and state licensure for each.
- Verify in writing
Contract and exit
Require term length, renewal, cancellation terms, Connect setup obligations, and any data-export rights before scoring the commercial section.
Ratings reflect what Refill publicly documents as of June 2026; the RFP exists to obtain the rest in writing for apples-to-apples scoring.
Score Refill on the RFP, then weigh it against a pass-through model.
Refill
Its written answers score well on your weighted criteria.
- Refill returns clear written pricing, provider coverage, validation, and contract answers in the RFP.
- Aggregate medication cost plus software fees wins on your top SKUs after honest comparison.
- Its named 503A partners and certifications check out on direct verification.
Fizy Health
You want criteria you can verify in the product, not just in a proposal.
- You want pass-through per-vial pricing visible in catalog and cart, not confirmed only through demo.
- You want pre-submit validation documented and testable before payment.
- You want in-app support, per-line tracking, and a BAA at onboarding scored on evidence.
What scores well when criteria are verifiable in-product.
An RFP is strongest when answers can be confirmed in the live product. These are outcomes a clinic can score on evidence, not promises.
-
Quote patients with real per-vial cost before the consult
See resolved 503A landed cost on each catalog and cart line before checkout, with a disclosed facilitation fee at payment.
-
Fewer paid orders rejected by the pharmacy
Cart validation catches invalid SIGs, prescriber state mismatches, and stock gaps before you pay — not after rejection.
-
Support tied to the order, not lost in email
In-app support tickets with threaded replies stay linked to the order and patient, so issues keep their full context.
-
Per-line status when one checkout splits across compounders
Per-line fulfillment and carrier tracking across every routed partner gives you an auditable order history.
What buyers ask when evaluating Refill.
- Definition
What should a Refill RFP cover?
A Refill RFP should score medication and software pricing, provider network coverage, Refill Connect scope, pre-submit validation, support and SLAs, pharmacy network and certification, compliance and data handling, and contract and exit terms. Apply the same criteria to every vendor for an apples-to-apples comparison.
- Pricing
How do I evaluate Refill pricing in an RFP?
Require per-vial landed cost on your highest-volume SKUs in writing, along with software fees, platform monthly tiers, Connect costs, minimums, and the basis for volume tiers, so you can compare total cost against alternatives.
- Providers
What provider questions belong in the RFP?
Require state coverage for your target markets, hands-on versus hands-off encounter pricing, credentialing timeline, and whether provider fees are included in your platform tier or billed separately.
- Validation
What should I ask about order validation?
Ask Refill to describe in writing exactly what is checked before payment — SIGs, prescriber licensure, ship-to state, and stock — and what happens when a check fails, since this drives your rejection rate.
- Comparison
How does Fizy Health score on these criteria?
Fizy Health shows pass-through per-vial pricing in catalog and cart, documents and lets you test pre-submit validation, provides in-app support and per-line tracking, and signs a BAA at onboarding — criteria you can verify in the product.
- Decision
How should I weight the criteria?
Weight by what your clinic feels daily. For clinics that already prescribe in-house, pricing transparency, rejection prevention, and batch checkout rank highest. For telehealth launches needing provider coverage, weight the provider network and Connect scope heavily.
Sources reviewed June 2026
- Refill public website (refill.co) and published pricing tiers in the Refill web app, reviewed June 2026.
- Fizy Health platform capabilities reflect the live product.
Score the criteria you can verify in the product.
Fizy Health shows pass-through pricing before you quote, validates orders before you pay, and keeps support in the app. Free to start.