Questions to ask Refill before you commit.
Before you sign with Refill, get clear written answers on the things its public site does not fully publish: exact per-vial medication pricing and every software fee, what is validated before payment, how the provider network covers your target states, which 503A pharmacies fulfill your orders, Refill Connect setup and transaction costs, the HIPAA and BAA posture, and contract length and cancellation terms. This page is a ready-to-use question bank organized by topic, each paired with what a solid answer looks like so you can tell a real commitment from a vague one.
If you are close to signing, take these questions into your sales conversation. Documented answers — not assurances — are what protect your clinic later.
What to ask Refill — and what a good answer looks like
Each row is a topic to question before signing, with a plain-language rating of what Refill confirms publicly and a note on the answer to insist on. Get every answer in writing.
- Partially published
Medication pricing and software fees
Ask for per-vial cost on your top SKUs plus software fees, platform tier, and Connect costs. A good answer is itemized total landed cost in writing, not a promise of competitive aggregate rates.
- Documented
Provider network coverage
Ask which states are covered, encounter pricing, and credentialing timeline. A good answer maps to your target markets and formulary, not a generic nationwide claim.
- Not published
Pre-payment validation
Ask what is checked before payment and what happens on failure. A good answer names SIGs, licensure, ship-to state, and stock — not just after-the-fact support.
- Tiered; verify SLAs
Support and escalation
Ask for response times and how an order-specific issue is tracked. A good answer includes a clear SLA and escalation path for your platform tier.
- 503A partners
Fulfilling pharmacies
Ask which 503A pharmacies fulfill your orders. A good answer names them so you can verify LegitScript certification and state licensure directly.
- Verify in writing
Contract and cancellation
Ask for term length, renewal, Connect obligations, and cancellation terms. A good answer is the written agreement up front, not a contract revealed only at signing.
Ratings reflect what Refill publicly documents as of June 2026; the questions exist to obtain the rest in writing before you commit.
If the answers hold up, Refill may fit — or a pass-through model may answer them already.
Refill
Its written answers satisfy your pricing, provider, and compliance questions.
- Refill returns itemized pricing, provider coverage, validation, and contract answers in writing.
- Aggregate medication cost plus software fees wins on your top SKUs after comparison.
- Its named 503A partners verify on direct certification and licensure checks.
Fizy Health
You want many of these answers visible in the product before you ask.
- You want per-vial pricing in catalog and cart instead of waiting on demo confirmation.
- You want pre-submit validation you can test before payment.
- You already employ prescribers and need batch refill-day checkout, not outsourced MD coverage.
What it looks like when the answers are built into the product.
The best vendor answer is one you can see for yourself. These outcomes answer the hardest questions before you even ask them.
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Quote patients with real per-vial cost before the consult
See resolved 503A landed cost on each catalog and cart line before checkout, with a disclosed facilitation fee at payment.
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Fewer paid orders rejected by the pharmacy
Cart validation catches invalid SIGs, prescriber state mismatches, and stock gaps before you pay — not after rejection.
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Support tied to the order, not lost in email
In-app support tickets with threaded replies stay linked to the order and patient, so issues keep their full context.
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Friday refills for every patient in one checkout
Build the whole refill day in one clinic cart — new starts and refills across partners — and submit a single payment.
What clinics ask before signing with Refill.
- Pricing
What pricing questions should I ask Refill?
Ask for per-vial cost on your highest-volume SKUs, software fees on transactions, platform monthly tier, Refill Connect costs, and any minimums — all in writing. Total landed cost including fees is what lets you compare against alternatives.
- Providers
What should I ask about the provider network?
Ask which states are covered for your formulary, hands-on versus hands-off encounter pricing, credentialing timeline, and whether provider fees are included in your platform tier. Refill's provider network is a genuine strength if you lack in-house prescribers.
- Validation
What should I ask about order validation?
Ask exactly what Refill checks before payment — SIGs, prescriber licensure, ship-to state, and stock — and what happens when a check fails. A strong answer prevents rejections before you pay rather than after.
- Support
What support questions matter most?
Ask for response-time commitments for your platform tier, how an issue tied to a specific order is tracked, and the escalation path. Confirm whether support is included or tiered.
- Contract
What contract terms should I confirm?
Confirm term length, renewal, Connect setup obligations, cancellation terms, and any data-export rights before signing. Getting the written agreement up front protects you at renewal.
- Comparison
How does Fizy Health answer these questions?
Fizy Health shows pass-through per-vial pricing in catalog and cart, lets you test pre-submit validation, provides in-app support and per-line tracking, and signs a BAA at onboarding — so many answers are visible in the product before you ask.
Sources reviewed June 2026
- Refill public website (refill.co) and published pricing tiers in the Refill web app, reviewed June 2026.
- Fizy Health platform capabilities reflect the live product.
See the answers in the product before you sign anything.
Fizy Health shows pass-through pricing before you quote, validates orders before you pay, and keeps support in the app. Free to start.