Fizy health
Refill tracking

How does Refill order tracking work?

Order tracking is how a clinic knows where each order stands. Refill markets real-time order tracking in its platform, with patient portal status on Scale tier and above. Its public site does not specify whether tracking is per order or per line when a checkout splits across multiple LegitScript 503A pharmacies — the detail that decides whether staff can answer where-is-my-order without calling the pharmacy.

This page explains the per-order versus per-line distinction, what Refill does not publish about tracking, and how Fizy Health tracks each line to its routing pharmacy.

Compare Fizy Health vs Refill
Order status Per-order vs per-line Split-batch tracking Shipment visibility Status questions to ask Where-is-my-order

What order tracking needs to do for a multi-pharmacy clinic

In a multi-pharmacy platform, a single checkout can split into several shipments from different 503A pharmacies, each compounding and shipping on its own schedule. Useful tracking therefore reports status per line: which medication, for which patient, from which pharmacy, at what stage. Per-order tracking that collapses a split batch into one status hides where the delay actually is. Refill references order status but does not publish whether it tracks per order or per line.

Where-is-my-order calls come from missing line-level status

Patient status questions — where is my order — are an operational cost. When staff can see exactly which line is in compounding versus shipped versus delivered, they answer in seconds. When tracking is a single batch status, staff have to call or email the pharmacy to find out which item is holding things up, which is slower and scales badly on refill day.

Because Refill does not document tracking granularity, ask to place a multi-pharmacy order in a demo and watch how status is reported as each shipment progresses. Confirm whether you can see per-line, per-patient status without contacting the pharmacy.

How Fizy Health tracks orders

Fizy Health tracks each line independently, so when a checkout splits across compounders, every shipment carries its own status tied to the patient and the routing pharmacy. Staff see which line is in compounding, which has shipped, and which is delivered, without leaving the platform.

Notifications layer on top so the clinic — and where appropriate the patient — is updated as status changes, cutting where-is-my-order calls instead of triggering them.

Tracking capability

Refill order tracking: offered vs verify

Each row is a tracking dimension. Confirm the Refill column by tracking a multi-pharmacy order in a demo.

Real-time tracking
What Refill publicly offers Markets real-time order tracking in-platform; patient portal visibility on Scale tier and above.
What to ask or verify What stages are visible in real time without contacting the pharmacy?
Split-batch view
What Refill publicly offers Does not detail how a batch split across pharmacies is tracked.
What to ask or verify Can you see each shipment's stage when an order splits?
Stage detail
What Refill publicly offers Does not publish whether stages like compounding, shipped, and delivered are shown.
What to ask or verify What order stages are visible without contacting the pharmacy?
Patient mapping
What Refill publicly offers Does not specify whether status is tied to the specific patient on each line.
What to ask or verify Is each tracked line mapped to its patient?
Proactive updates
What Refill publicly offers Does not document automatic notifications on status changes.
What to ask or verify Are you notified when an order changes status?

Is a single order status enough — or do you need per-line tracking?

Refill fits if

Refill

A platform order status meets your current visibility needs.

  • Your orders rarely split across multiple pharmacies in one batch.
  • A single order status is enough for how your team answers patients.
  • You can confirm tracking granularity in a demo before committing.
Consider Fizy Health if

Fizy Health

You batch across partners and need each shipment tracked.

  • You want per-line, per-patient status when one checkout splits across compounders.
  • You want to answer where-is-my-order without calling the pharmacy.
  • You want notifications as each line changes status.
If you choose Fizy Health

What your clinic gets from per-line tracking.

These outcomes show up when each line is tracked to its pharmacy with proactive notifications.

See all features
Keep evaluating Refill features

Related Refill capability guides.

See the full Refill features guide
FAQ

What clinics ask about Refill tracking.

  • Definition

    How does Refill order tracking work?

    Refill references order status in its platform, but its public site does not specify whether tracking is per order or per line. Confirm in a demo whether you can see each shipment's stage when a batch splits across pharmacies.

  • Granularity

    Does Refill track each line or just the whole order?

    Refill does not publicly state its tracking granularity. Per-line tracking matters when one checkout splits across compounders. Fizy Health tracks each line independently, tied to its patient and pharmacy.

  • Split orders

    How does Refill show status when an order splits?

    Refill does not detail split-batch tracking. If status collapses into one batch state, staff may need to contact the pharmacy to find the delay. Fizy Health shows each shipment's stage separately.

  • Patients

    Can I answer where-is-my-order from Refill?

    It depends on tracking granularity, which Refill does not publish. Fizy Health shows per-line, per-patient status so staff answer where-is-my-order without calling the pharmacy.

  • Alerts

    Does Refill notify you when status changes?

    Refill does not document automatic status notifications. Fizy Health fires notifications as each line changes stage so updates reach staff without manual checking.

  • Comparison

    How is Fizy Health tracking different from Refill?

    Fizy Health tracks each line independently with stages tied to the patient and routing pharmacy, plus notifications on status changes — so split batches stay clear and where-is-my-order calls drop.

Sources reviewed June 2026

  • Refill public website and FAQ (refill.co), reviewed June 2026.
  • Fizy Health platform capabilities reflect the live product.
Evaluate with real numbers

Track every line to its pharmacy.

See how Fizy Health gives per-line, per-patient status with notifications so split batches stay clear and calls drop. Free to start.

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