Questions to ask Promise Pharmacy before you commit.
Before you partner with Promise Pharmacy, get clear written answers on the things its public site summarizes but does not itemize: exact wholesale per-vial pricing on your top SKUs, white-label qualification and setup timeline, fulfillment SLAs by formulary line, integration path for your EMR or platform, current quality and sterility documentation, HIPAA and BAA terms, and contract length. This page is a ready-to-use question bank organized by topic, each paired with what a solid answer looks like so you can tell a real commitment from a vague one. Clinics that also need multi-partner batch checkout should ask Fizy Health the parallel questions about pass-through pricing and one-cart validation.
If you are close to signing, take these questions into your account-manager conversation. Documented answers — not assurances — are what protect your clinic later.
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What to ask Promise Pharmacy — and what a good answer looks like
Each row is a topic to question before signing, with a plain-language rating of what Promise confirms publicly and the answer to insist on. Get every answer in writing.
- Account-manager tiers
Wholesale pricing and fees
Ask for per-vial cost on your top five SKUs plus cold-chain, white-label packaging, and rush fees. A good answer is itemized in writing with volume tier breakpoints.
- Program documented
White-label qualification
Ask for minimum volume, design turnaround, brand approval steps, and who owns patient-facing support. A good answer names timelines and responsibilities, not just that white-label is available.
- Targets published
Fulfillment by SKU
Ask for SLA by formulary line — GLP-1, hormones, peptides — including shortage contingency. A good answer matches your SKUs, not only generic five-day language.
- Multiple paths
Integration and onboarding
Ask which path fits your stack — portal, e-prescribe, Life File, API — and typical go-live time. A good answer includes an implementation owner and milestone dates.
- Verify current
Quality documentation
Ask for COA process, sterility testing policy, and summary of regulatory follow-up. A good answer provides current documentation, not only USP compliance marketing language.
- Not published
Contract and exclusivity
Ask for term length, renewal, cancellation, data export, and any exclusivity or minimum commit. A good answer is the written agreement before you send the first Rx.
Ratings reflect what Promise publicly documents as of June 2026; the questions exist to obtain itemized answers in writing before you commit.
If the answers hold up, Promise may fit — or you may also need a batch checkout layer.
Promise Pharmacy
Its written answers satisfy your compounder and white-label questions.
- Promise returns itemized pricing, fulfillment SLAs, and quality documentation in writing.
- LegitScript certification and state licensure verify for every state you ship into.
- Single-compounder white-label fulfillment matches how your patients receive medications.
Fizy Health
You also need pass-through pricing and one cart across compounders.
- You want per-vial pricing in catalog and cart instead of waiting on account-manager tiers.
- You batch refills across multiple assigned 503A partners and need one checkout.
- You want validation before payment and per-line HIPAA audit at onboarding.
What it looks like when the answers are built into the product.
The best vendor answer is one you can see for yourself. These outcomes answer the hardest ordering-layer questions before you even ask them.
Quote patients with real per-vial cost before the consult
See resolved 503A landed cost on each catalog and cart line before checkout, with a disclosed facilitation fee at payment.
Fewer paid orders rejected by the pharmacy
Cart validation catches invalid SIGs, prescriber state mismatches, and stock gaps before you pay — not after rejection.
Friday refills for every patient in one checkout
Build the whole refill day in one clinic cart across assigned partners and submit a single payment.
Support tied to the order, not lost in email
In-app support tickets with threaded replies stay linked to the order and patient, so issues keep their full context.
What clinics ask before signing with Promise Pharmacy.
- Pricing
What pricing questions should I ask Promise Pharmacy?
Ask for per-vial cost on your highest-volume SKUs, volume tier breakpoints, cold-chain surcharges, and white-label packaging fees — all in writing. Wholesale tiers are negotiated through your account manager, so an itemized written answer lets you compare landed cost.
- White-label
What white-label questions matter most?
Ask for qualification thresholds, design and approval timeline, minimum volume, who handles patient support, and how your brand appears on labels and tracking. A strong answer names responsibilities and dates, not just that white-label exists.
- Fulfillment
What should I ask about fulfillment timelines?
Ask for SLA by SKU — semaglutide, tirzepatide, hormones — including shortage contingency and cold-chain handling. Public five-day GLP-1 language may not apply uniformly across your formulary.
- Quality
What quality questions should I ask a compounder?
Ask for current COA process, sterility and endotoxin testing policy, USP compliance summary, and written follow-up on inspection observations. Verify Florida license PH29090 and LegitScript certification independently.
- Multi-pharmacy
Should I ask whether Promise covers my full formulary?
Yes. Promise fulfills Promise SKUs only. If part of your formulary routes elsewhere, you will manage separate pricing and tracking — a common reason to also evaluate Fizy Health for one-cart routing across assigned partners.
- Comparison
How does Fizy Health answer the ordering-layer questions?
Fizy Health shows pass-through per-vial pricing in catalog and cart, lets you test pre-submit validation, provides in-app support and per-line tracking, and signs a BAA at onboarding — so many answers are visible in the product before you ask.
Sources reviewed June 2026
- Promise Pharmacy public website — provider, white-label, telehealth, and GLP-1 pages (promisepharmacy.com), reviewed June 2026.
- Florida Department of Health license verification (PH29090), reviewed June 2026.
- Fizy Health platform capabilities reflect the live product.
See ordering-layer answers in the product before you sign.
Fizy Health shows pass-through pricing before you quote, validates orders before you pay, and batches refills across compounders. Free to start.