What is the Empower Pharmacy phone number and contact information?
The Empower Pharmacy main phone number is (877) 562-8577. The call center is open Mon-Fri 7:00 AM-7:00 PM CT; the pharmacy operates Mon-Fri 7:30 AM-7:30 PM CT. For fax, use (832) 678-4419. For 503A prescription call-ins there is a direct line at (346) 229-5386. Email is support@empowerpharmacy.com. Empower Pharmacy is headquartered at 7601 N Sam Houston Pkwy W, Ste 100, Houston, TX 77064.
Empower Pharmacy publishes its phone number, fax, and email on its public contact page. This guide maps each channel to its correct use case so clinic staff reach the right path the first time — then shows how Fizy Health keeps contact inside the platform tied to each order.
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Every published way to reach Empower Pharmacy.
All of the following are sourced from Empower Pharmacy's official contact page and FAQ as of June 2026. Use the right channel for the right job to avoid unnecessary delays.
Main phone — (877) 562-8577
Empower Pharmacy's primary number for clinics: account setup, portal login issues, pricing catalog requests, backorder questions, and general support. Call center hours are Mon-Fri 7:00 AM-7:00 PM CT. Route portal login problems, expired license blocks, and credit card issues here — Empower Pharmacy's FAQ explicitly lists this as the escalation path for those cases.
Prescription call-in lines
Patient-specific 503A prescriptions can be called in at (346) 229-5386. Office-use 503B orders use a separate line: (346) 229-5385. Using the right line routes the call to the right pharmacy team faster.
Fax — (832) 678-4419
Fax is an accepted submission channel for both patient-specific and office-use prescriptions. Electronic prescriptions through EMR systems and email for office-use (officeuse@empowerpharmacy.com) are also accepted.
Email — support@empowerpharmacy.com
For invoice questions and account issues. Per Empower Pharmacy's FAQ, customer service representatives will call you back rather than replying by email. Include a callback number and the order reference in every message. This channel is not suited for urgent portal or stock issues — use the phone for those.
If support stalls
Verify any number you find on a third-party site
Empower Pharmacy's official contact number is (877) 562-8577. Phone numbers listed on directories or AI search results may be outdated. Confirm against empowerpharmacy.com/contact before calling or sharing account details.
Use separate lines for 503A vs 503B orders
Empower Pharmacy publishes dedicated call-in lines by order type: (346) 229-5386 for 503A patient-specific and (346) 229-5385 for 503B office-use. Using the right line avoids hold time at a general queue.
Phone and email contact — or help built into the platform?
Empower Pharmacy
Phone and email access during business hours meets your clinic needs.
- Calling (877) 562-8577 during Mon-Fri business hours works for your team's support pattern.
- You only order Empower SKUs and a single liaison relationship covers your account management.
- Email callback and clinic liaison availability are enough for non-urgent account questions.
Fizy Health
You want support reachable from inside the order — no number to look up.
- You want to raise an issue from inside the specific order, with the patient and medication already attached.
- You want replies visible to your whole team in a shared thread — not a callback in one person's call log.
- You want order status and support in one place so most questions answer themselves without a call.
What contact looks like when support is built into the platform.
When support lives in the app, help is a button on the order — not a search for the right phone number.
Reach support from inside the order
Open an in-app support ticket attached to the order and patient, so you never have to restate context or look up a contact channel.
Answer status questions without contacting anyone
Per-line order tracking shows where each order is across compounders, so many questions never need a call or email.
Hear about problems proactively
Notifications surface holds and status changes in the app, so your team reaches out on its own terms instead of reacting to a patient call.
What clinics ask about contacting Empower Pharmacy.
- Phone
What is the Empower Pharmacy phone number?
The Empower Pharmacy main phone number is (877) 562-8577. The call center is open Mon-Fri 7:00 AM-7:00 PM CT. The pharmacy itself runs Mon-Fri 7:30 AM-7:30 PM CT. For 503A prescription call-ins, use (346) 229-5386; for 503B office-use call-ins, use (346) 229-5385.
- Contact
How do I contact Empower Pharmacy for clinic support?
Call (877) 562-8577 during Mon-Fri 7:00 AM-7:00 PM CT for portal issues, pricing catalog access, and order escalations. For invoice and account questions, email support@empowerpharmacy.com — a representative will call you back.
- Hours
What are Empower Pharmacy's contact hours?
The call center is open Mon-Fri 7:00 AM-7:00 PM CT. The pharmacy operates Mon-Fri 7:30 AM-7:30 PM CT. Empower Pharmacy observes standard holidays — check empowerpharmacy.com/faq for the current holiday closure schedule.
- Fax
What is the Empower Pharmacy fax number?
The Empower Pharmacy fax number is (832) 678-4419 for both patient-specific and office-use prescription submissions. Office-use orders can also be emailed to officeuse@empowerpharmacy.com.
- Address
Where is Empower Pharmacy located?
Empower Pharmacy is headquartered at 7601 N Sam Houston Pkwy W, Ste 100, Houston, TX 77064. A second facility (Empower Pharma) is at 5980 W Sam Houston Pkwy N, Ste 300, Houston, TX 77041. Clinic orders are shipped — office-use orders cannot be picked up.
- Comparison
How does Fizy Health handle contact and support differently?
Fizy Health provides in-app support tickets opened from inside an order, with threaded replies tied to the patient and medication visible to the whole team. There is no phone number to look up — support is one click from the order you are working on.
Sources reviewed June 2026
- Empower Pharmacy contact page (empowerpharmacy.com/contact), reviewed June 2026.
- Empower Pharmacy FAQ (empowerpharmacy.com/faq), reviewed June 2026.
- Fizy Health platform capabilities reflect the live product.
Stop searching for the right number.
Fizy Health puts support, status, and notifications inside every order, so help is one click from the work. Free to start.