The line items to confirm in writing
Work through each of these with BoomRx and get the answer in your onboarding materials, not in conversation. Shipping and handling: BoomRx advertises $30 flat cold-chain shipping per patient order — confirm whether that covers all products, whether multi-vial orders still pay one fee, and whether non-cold-chain products carry a different charge. Payment processing: is a card or ACH fee passed to you on each transaction? Platform or software fee: is there a recurring access charge separate from drug cost beyond the one-fee narrative BoomRx markets? Account minimums: is there a minimum order or monthly volume, and what happens if you miss it? Rush or expedited charges: what triggers them? Returns, cancellations, and reships: who absorbs the cost when an order is wrong or rejected?
Once you have those answers, recompute your per-vial landed cost by spreading every applicable fee across the vials in a typical patient order. The dashboard drug rate almost always looks better than the all-in number; your patient pricing and margin model should be built on the all-in figure. If a fee is variable, ask for the typical case so you can plan, not just the best case.