What the Fizy Health Terms of Service cover — and where to read them
The official Fizy Health Terms of Service at /terms are the binding agreement between Fizy LLC, DBA Fizy Health, and licensed clinics using fizy.health or app.fizy.health. They cover platform access, orders, pass-through 503A pricing, payments, refunds, confidentiality, and compliance responsibilities. Critically for category clarity: Fizy Health does not dispense, compound, or ship medications — fulfillment routes to independent LegitScript-certified pharmacy partners.
Searching Fizy Health terms of service should give you a plain-language map with a direct link to the legal document — especially the no-dispensing statement and refund rules.
What the Terms of Service govern
The Terms of Service are the contract clinic legal teams review before production ordering. This guide highlights sections operators ask about most — platform role, pharmacy fulfillment, payments, and refunds — with a link to the full binding text at /terms.
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Parties
Fizy LLC, DBA Fizy Health, and licensed clinics
The Terms bind Fizy LLC, DBA Fizy Health, to clinic organizations and authorized staff using the platform. Account holders must be at least 18 and authorized to bind their clinic. The platform is not for patients ordering on their own behalf.
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Fulfillment
Software routes; partners dispense
The Terms state Fizy Health does not dispense, compound, or ship medications. Orders route to independent LegitScript-certified pharmacy partners for fulfillment under their licenses. Category questions belong in diligence alongside the software vs pharmacy guide.
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Payments
Pass-through drug cost plus disclosed software fee
Clinic checkout includes pass-through medication cost to fulfilling partners and a disclosed software facilitation fee. Refund rules distinguish pre-shipment cancellations from shipped orders — see Terms FAQ and the official document for current language.
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Privacy
Cross-linked to Privacy Policy and BAA
Terms work alongside the Privacy Policy for data practices and the Business Associate Agreement for PHI processing. Security controls that implement confidentiality commitments are on the Security page.
Terms published alongside Privacy Policy and Security documentation
Who should read the Terms before signing up?
Legal or ops needs binding platform obligations before go-live.
- Your counsel reviews vendor terms before clinics store patient data or place production orders.
- You need the no-dispensing statement in writing for compliance questionnaires.
- You want refund and payment rules documented before moving refill volume to Fizy Health.
You need a different artifact.
- You need data collection detail only — read the Privacy Policy at /privacy.
- You need technical security controls — read the Security page at /security.
- You need custom enterprise terms — contact support@fizy.health before standard signup.
Product behavior the Terms describe
These capabilities are the software side of the agreement — partner fulfillment follows after checkout per Terms.
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Pass-through 503A cost at checkout
Resolved pharmacy cost and disclosed facilitation fee appear at payment — matching Terms pricing model.
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Validation before binding payment
Cart validation reduces paid orders that partners reject — aligning checkout with stated order workflow.
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Partner routing after single checkout
One payment splits lines to LegitScript-certified 503A partners — software coordinates, partners fulfill.
Terms of Service questions clinics ask.
- Document
Where is the official Fizy Health Terms of Service?
The binding Terms of Service live at /terms on fizy.health. This brand guide summarizes key topics — always read /terms for legal obligations.
- Dispensing
Do the Terms say Fizy Health dispenses medications?
No. The Terms state Fizy Health does not dispense, compound, or ship medications. Fulfillment routes to independent LegitScript-certified pharmacy partners.
- Refunds
What is Fizy Health's refund policy?
Medication orders cancelled before shipment are eligible for refund of pass-through medication cost subject to partner acceptance. After shipment, refunds are generally not available except where required by law — see Terms FAQ for current language.
- Users
Who may use the platform under the Terms?
Licensed clinics, telehealth operators, and authorized staff acting on behalf of an organization. The platform is not for patients ordering on their own behalf.
- Updates
How are Terms updates communicated?
Material updates may be posted on /terms with a new last-updated date and, where required, re-acceptance in the product before continued ordering. Contact support@fizy.health for legal notices.
Read the official Terms of Service.
This guide orients clinic legal teams — the binding document at /terms governs platform access, orders, payments, and fulfillment routing.