The question bank clinic operators use before they commit
Before you sign up for Fizy Health or move production volume, clinic owners and ops leads ask the same questions: what does per-vial pricing look like on my formulary, does validation run before payment, which 503A partners fulfill my orders, how does support work when something stalls, and what verification is required before the first live order. This page organizes those questions into a scorecard — each criterion includes what to ask and how to verify the answer in a demo or trial, not from fabricated review ratings.
A good demo ends with documented answers. Use this question bank to score Fizy Health before signup.
Questions to ask — and how to score the answers
Each row is a question category with a verification label. Bring this list to your demo or trial and mark what you confirmed firsthand versus what still needs follow-up.
- Ask: show my top SKUs
Pricing: per-vial landed cost
Request pass-through 503A landed cost on your three highest-volume SKUs in catalog and cart. Confirm facilitation fee disclosure at checkout on the Pricing page tier you expect.
- Ask: trigger a failure
Validation: pre-payment checks
Ask to see cart validation block checkout on an invalid SIG, prescriber state mismatch, or out-of-stock line. Confirm issues surface before payment, not after pharmacy rejection.
- Ask: partner list
Partners: who compounds my orders
Request the LegitScript-certified 503A partners assigned to your organization and which SKUs route to each. Confirm this matches your current compounder relationships or expansion plans.
- Ask: response SLA
Support: escalation path
Ask how support tickets link to orders, expected first-response time for your tier, and who handles pharmacy-side delays versus platform issues.
- Ask: document checklist
Verification: go-live requirements
Request the NPI and clinic verification checklist before production ordering. Confirm timeline from signup to first live order with your compliance lead.
- Ask: BAA timing
HIPAA: BAA and access controls
Ask when BAA executes, how tenant-scoped staff roles work, and what audit trail exists on patient-linked cart and order activity. Cross-check the Security page.
Question ratings are verification prompts for your demo notes, reviewed June 2026 — not vendor scores or review aggregates.
Should you run this question bank before signup?
You are evaluating Fizy Health seriously and want documented answers.
- You are comparing Fizy Health to compounder portals or another ordering platform.
- Your compliance lead needs BAA and verification answers before any production PHI flows through the platform.
- You quote cash-pay patients and need confirmed per-vial economics on your formulary before switching volume.
You are only browsing — but still verify before production volume.
- You are exploring the guest catalog casually — signup is free and low commitment for browsing.
- You already committed to another vendor and are not evaluating Fizy Health for live ordering.
- You need only EMR or scheduling software — Fizy Health questions are irrelevant to that purchase.
Platform areas your questions should cover.
Each outcome below maps to demo questions — confirm behavior on your formulary, not in a generic walkthrough.
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Quote patients with real per-vial cost before the consult
Ask to see pass-through landed cost on your top SKUs in catalog and cart before any commitment.
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Fewer paid orders rejected by the pharmacy
Ask to trigger validation failures and confirm checkout blocks until issues are fixed.
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One checkout when orders split across compounders
Ask how multi-pharmacy routing sends each line to the right partner after one payment.
Meta-questions about asking questions before signup.
- Process
When should I ask these questions — before or after signup?
Signup is free and self-serve — you can browse catalog and build trial carts before deep questions. Ask pricing, validation, and partner questions during demo or trial; ask HIPAA and verification questions before production PHI flows through the platform.
- Pricing
What is the most important pricing question to ask?
Show me pass-through per-vial landed cost on my top three SKUs in cart, plus facilitation fee at checkout on my expected organization tier. Generic pricing slides do not answer what your P&L needs.
- Validation
What validation question catches the most pain?
Ask to see checkout blocked on an invalid SIG or prescriber state mismatch before payment. Post-payment pharmacy rejections are expensive — confirm validation catches them pre-checkout on your protocols.
- Partners
What should I ask about 503A pharmacy partners?
Which LegitScript-certified partners are assigned to my organization, which SKUs route to each, and how fill times and quality issues escalate. Fizy Health routes orders; partners compound and ship.
- Documentation
Should I document answers from the demo?
Yes. Score each criterion in this scorecard as confirmed, pending, or not applicable. Written demo notes beat memory when your compliance lead reviews the decision weeks later.
Bring the question bank to your demo.
Start free, run trial carts on your top SKUs, and document answers before you move production volume.