What each role should evaluate
An owner should evaluate Scripts on landed cost, concierge reliability, and pharmacy vetting. Scripts claims to physically visit partner pharmacies, monitor performance, and remove underperformers — a due-diligence claim worth verifying through references during your vetting call. The owner's key question is whether the GPO pricing visible in the portal, combined with the concierge model, beats the total cost and overhead of managing pharmacy relationships independently.
An operations lead should evaluate the daily workflow: how many portals it replaces, whether the concierge team genuinely resolves fulfillment issues without the clinic calling multiple pharmacies, and how order status reaches patients. A prescriber should evaluate clinical speed: SIG accuracy, licensure handling, and how quickly a compliant order moves through the system without back-and-forth.