Scripts contract and terms: what to read first
Scripts uses a quote-driven, Apply-and-Verify onboarding model and does not publish its full customer agreement, pricing terms, or cancellation policy on its public site. This is common for B2B platforms that negotiate pricing per clinic, but it means a clinic should request and read the complete contract before committing patient volume. The clauses that matter most are term length and auto-renewal, how exclusive network pricing and fee changes work, who owns and can export your data, how the BAA is structured, liability at the platform-versus-pharmacy boundary, and the exit process. This page is a checklist of exactly what to look for.
This page lists the contract clauses to request and scrutinize before committing your clinic to Scripts.
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What should a clinic read in an ordering-platform contract?
A clinic ordering-platform agreement governs more than software access. It defines the commercial terms — term length, auto-renewal, and how exclusive network pricing or fees can change over time — and the data terms — who owns your order and patient history and whether you can export it. It should also incorporate a business associate agreement for HIPAA, and it should make the platform-versus-pharmacy boundary explicit so you know who is responsible for fulfillment quality versus software. Scripts does not publish these terms and uses a quota-driven onboarding that gates pricing behind an Apply-and-Verify call, so requesting the complete contract and reading these clauses is the diligence step that protects a clinic before it routes patient orders through any platform.
Clauses to read before signing with Scripts
Each row is a contract area, what Scripts states publicly, and what to confirm in the written agreement before you sign.
Sourced from Scripts public website (scripts.co), reviewed June 2026. Request the full agreement and have it reviewed by your own counsel.
Negotiate a quote-driven contract, or evaluate self-serve terms first?
Scripts
You are comfortable negotiating and reviewing a custom agreement.
- You will request the full contract and have counsel review it before signing.
- A negotiated term length and exclusive network pricing fit your ordering process.
- You are fine clarifying data, liability, and exit terms during the sales cycle.
Fizy Health
You want to start without a sales contract and see terms up front.
- You want to evaluate pricing and validation before any commitment.
- You want a BAA at onboarding rather than a separate negotiation.
- You want pass-through pricing with a disclosed facilitation fee instead of an opaque exclusive rate.
What transparent terms feel like in practice.
Clear commercial terms show up as predictable pricing, validated orders, and a record you control — not surprises buried in a renewal clause.
Quote patients on real per-vial cost
Pass-through pricing shows resolved 503A cost on each catalog and cart line, with a disclosed facilitation fee at payment.
Fewer paid orders rejected by the pharmacy
Cart validation catches invalid SIGs and licensure mismatches before you pay, so you are not billed for orders that never ship.
A clear record of every order
Per-line fulfillment and carrier tracking across partners give you a history you can rely on.
What clinics ask about Scripts contracts.
- Definition
Does Scripts publish its contract terms?
Scripts does not publish its full customer agreement, pricing terms, or cancellation policy on its public site — common for B2B platforms that negotiate exclusive pricing per clinic. Request the complete contract and read the commercial, data, and exit clauses before committing patient volume.
- Term
How long is a Scripts contract?
Scripts does not publish its term length or whether agreements auto-renew. Confirm the term, the renewal mechanism, and the notice period required to avoid automatic renewal before you sign.
- Fees
Can Scripts pricing change during the contract?
Scripts markets exclusive network pricing accessible after Apply-and-Verify. It does not publish how or when pricing can change. Confirm all fees in writing, how exclusive pricing is structured, and how much notice you receive before any change.
- Data
Do I own my data with Scripts?
Scripts does not publish data ownership or export terms. Confirm in the agreement that you own your order and patient data, that you can export it, and what happens to records after termination.
- Liability
Who is responsible if a compounded order has a problem?
Scripts is software routing to pharmacy partners that hold the licenses and fill orders. Scripts states it personally vets every partner. Confirm in the contract how liability is allocated between the platform and the pharmacy and what Scripts warrants.
- Alternative
How are Fizy Health's terms different?
Fizy Health lets you start without a sales contract, shows pass-through pricing with a disclosed facilitation fee up front, and signs a BAA at onboarding, so you can evaluate the product and terms before committing.
Sources reviewed June 2026
- Scripts public website and FAQ (scripts.co), reviewed June 2026.
- Contract terms should be requested in writing from Scripts and reviewed by your own counsel.
- Fizy Health platform capabilities reflect the live product.
Start before you sign — then decide on real numbers.
Fizy Health shows pass-through pricing up front and signs a BAA at onboarding, so you evaluate before committing. Free to start.