Patient-managed subscriptions vs staff-driven refill lists
Patient-managed auto-ship reduces staff labor when patients reliably maintain subscriptions in the branded portal. Staff-driven clinics still batch refills after labs or visits — auto-ship must not fight that workflow. Ask RxFul whether subscriptions are patient-only, whether staff can override or pause cycles, and whether a failed validation blocks charge or creates a support ticket.
Also confirm catalog tier: a patient subscribed to a non-GLP SKU needs Bronze or higher on RxFul's published pricing — subscription breadth follows tier gates.