Refill trust and compliance, verified one question at a time.
Legitimacy, HIPAA and platform BAA, LegitScript-approved pharmacies, patient data, audit trail, contracts, refunds, and multi-state licensure — sourced from refill.co, framed as what to verify, with how Fizy Health handles each for clinics that prescribe in-house.
From legitimacy to licensure, the diligence topics clinics research.
Each page below answers a single Refill trust question — is it legit, who holds the pharmacy license, how patient data flows through Refill Connect, what to read before signing — and frames the unknowns as what to verify, never as accusations. Refill is telehealth infrastructure software, not a pharmacy; the 503A partners hold the licenses. We also show where Fizy Health takes a different approach on pass-through pricing, pre-submit validation, and audited clinic ordering.
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Is Refill legit?
A verification checklist for confirming Refill and its LegitScript-approved 503A partners are legitimate.
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Is Refill safe for clinics?
A risk frame for operators weighing Refill across partner licensure, data handling, and continuity.
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Refill HIPAA and BAA
What to confirm about Refill's HIPAA posture, platform BAA, and Refill Connect PHI scope.
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Refill LegitScript and 503A compliance
How LegitScript certification and 503A licensure work, and which party holds them in the Refill model.
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Is Refill a pharmacy?
The software-versus-compounder boundary and why it changes how you verify Refill.
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Refill audit trail and order history
How record-keeping and order history work on Refill and what compliance should evaluate.
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Refill patient data handling
How patient information flows through the platform and what to ask about PHI safeguards.
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Refill scam or red flags?
A neutral, factual red-flag checklist for evaluating any telehealth infrastructure platform.
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Refill contract and terms
The clauses to read in a Refill agreement before you commit your clinic.
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Refill refund and cancellation policy
What to confirm about order refunds, account cancellation, and exit terms before you sign.
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Refill COA and pharmacy documentation
How to obtain certificates of analysis and lot documentation for compounded orders.
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Refill state licensure and shipping
How multi-state routing and licensure work when 503A partners ship across state lines.
Common Refill trust and compliance questions.
- Legitimacy
Is Refill legit?
Refill is a legitimate, operating B2B telehealth infrastructure platform at refill.co that routes compounded orders to LegitScript-approved 503A pharmacies. It is software, not a pharmacy, so legitimacy depends on both the platform being real and its 503A partners holding valid licenses — both verifiable.
- Pharmacy
Is Refill a pharmacy?
No. Refill is telehealth infrastructure software and does not hold a pharmacy license or compound medications. The 503A partner pharmacies in its network hold the licenses and LegitScript certifications and perform the compounding and shipping.
- HIPAA
Is Refill HIPAA-compliant and does it offer a BAA?
Refill states HIPAA compliance on refill.co and offers platform BAA and compliance tooling, but does not publish its safeguards or a BAA template publicly. Because ordering and Refill Connect involve patient information, request a signed business associate agreement and safeguard documentation before transmitting PHI.
- Compliance
Who holds the LegitScript certification and 503A license?
The 503A partner pharmacies hold the LegitScript certifications and state licenses, not Refill. Refill also offers LegitScript certification concierge for your own telehealth brand. Confirm each fulfilling pharmacy's current certification and licensure directly with LegitScript and the relevant state boards.
- Alternative
How does Fizy Health approach trust and compliance?
Fizy Health routes only to LegitScript-certified 503A partners shown per cart line, signs a BAA at onboarding, validates orders before payment, and audits patient-linked cart actions per line with organization-scoped access.
See certified routing, validation, and audited access in one platform.
Fizy Health shows the 503A partner behind each line, validates before payment, and keeps patient actions audited and scoped. Free to start.