Switching from Refill without disrupting refill day

Before moving volume, confirm the platform change does not disrupt the pharmacy layer underneath. List your highest-volume SKUs — semaglutide, tirzepatide, hormone and peptide lines — and verify the LegitScript-certified 503A partners assigned to your Fizy Health clinic can fill them. Both Refill and Fizy Health are ordering layers, not compounders; coverage is the first gate.

Second, review your Refill agreement for notice period, minimum commitment, Connect subscription terms, or termination language before you reduce transaction volume — these are clinic-specific and belong in your contract, not assumptions. Third, decide what operational data you carry over: patient demographics, common SIGs, and repeat-order SKUs. None of this requires an EMR migration; ordering portals live alongside your chart system. If you rely on Refill's outsourced provider network or Refill Connect patient billing, plan what happens to those workflows separately — Fizy Health does not replace outsourced MD coverage or a white-label storefront.

Step one: export your comparison baseline. Pull landed cost on your top GLP-1 and hormone lines from Refill invoices or catalog — strength, supply duration, software fees, and shipping. You need apples-to-apples before you switch. Step two: create a free Fizy Health account at app.fizy.health and browse the guest catalog to compare pass-through pricing on the same SKUs without a sales call.

Step three: complete clinic and prescriber verification. NPI and DEA are validated at onboarding; most clinics reach catalog in under 10 minutes. Step four: build your first batch cart for one refill day — add today's patient lines, review pass-through pricing row by row, and run cart validation before checkout. Step five: if landed cost wins on the lines you order most, move volume. If Refill's aggregate pricing plus software fees still wins, keep Refill on those lines. Honest comparison beats a forced migration.

The lowest-risk path keeps Refill active for one or two refill cycles while you prove Fizy Health on a subset of patients or SKUs. Route new cash-pay quotes through Fizy Health catalog so coordinators see per-vial cost at the moment of consult; keep Refill live for any lines where aggregate leverage still wins. Per-line tracking and in-app support start on Fizy Health from the first submitted order.

Watch for duplicate reconciliation: two catalogs mean two invoice streams until cutover. Most clinics pick one primary pharmacy-ops path once parallel pricing is settled. Coexistence works in theory — Refill for Connect subscriptions and Fizy Health for in-clinic batch checkout — but ops teams usually consolidate to reduce coordinator context switching.