Promise Pharmacy contract and terms: what to read first
Promise Pharmacy publishes website Terms and Conditions (effective March 27, 2026) governing site use, payments, prescription responsibilities, shipping disclaimers, liability caps, and suspension rights — but clinic partnerships typically also involve a separate provider agreement with wholesale pricing, white-label terms, and HIPAA commitments not fully detailed on the public site. Read both layers: the public terms state fees are non-refundable unless otherwise agreed in writing, clinics are responsible for accurate prescription submissions, and Promise may suspend access without notice for violations. Request the full provider contract, BAA, and pricing schedule before routing patient orders at scale. Clinics wanting self-serve terms and pass-through pricing often compare Fizy Health before signing a quote-driven pharmacy agreement.
The contract clauses to request and scrutinize before committing your clinic to Promise Pharmacy.
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What should a clinic read in a compounding pharmacy agreement?
A provider agreement with a 503A compounder governs commercial terms — wholesale pricing tiers, minimums, white-label obligations, and fee change notice — plus operational terms: turnaround SLAs, shipping responsibilities, rejected-order handling, and patient-support boundaries. Legal terms cover liability allocation (pharmacy versus clinic for prescription accuracy), indemnification, suspension, and governing law. HIPAA terms should appear in a BAA alongside the commercial contract. Promise's public terms provide a baseline (non-refundable fees by default, clinic responsibility for submitted prescription data, limited liability capped at twelve months of fees paid), but the provider agreement is where margin, exit, and white-label lock-in actually live.
Clauses to read before signing with Promise Pharmacy
Each row is a contract area, what Promise publishes publicly, and what to confirm in the written provider agreement.
Sourced from Promise Pharmacy terms, privacy policy, and provider pages (promisepharmacy.com), reviewed June 2026. Request the full provider agreement and have counsel review it.
Negotiate a provider agreement, or evaluate self-serve terms first?
Promise Pharmacy
You are comfortable reviewing a custom provider agreement with counsel.
- You will request the full provider contract, BAA, and pricing schedule before your first paid batch.
- White-label or wholesale volume tiers through an account manager fit your telehealth brand model.
- You accept Promise's public liability limitations after counsel review.
Fizy Health
You want to start without a sales contract and see terms up front.
- You want pass-through per-vial pricing with a disclosed facilitation fee before any provider agreement.
- You want a BAA at onboarding and batch cart checkout without white-label volume minimums.
- You need multi-partner routing in one contract layer instead of separate compounder agreements.
What transparent terms feel like in practice.
Clear commercial terms show up as predictable pricing, validated orders, and a record you control.
Quote patients on real per-vial cost
Pass-through pricing shows resolved 503A cost on each catalog and cart line, with a disclosed facilitation fee at payment.
Fewer paid orders rejected by the pharmacy
Cart validation catches invalid SIGs and licensure mismatches before you pay — not after rejection.
A clear record of every order
Per-line fulfillment and carrier tracking across partners give you a history you can rely on.
What clinics ask about Promise Pharmacy contracts.
- Definition
Does Promise Pharmacy publish its contract terms?
Promise publishes website Terms and Conditions covering site use, payments, prescription responsibilities, and liability limits, but clinic partnerships typically include a separate provider agreement with wholesale pricing and HIPAA terms. Request the full provider contract before committing.
- Fees
Are Promise Pharmacy fees refundable?
Public terms state fees are non-refundable unless otherwise agreed in writing. Confirm refund handling for failed or rejected compounded orders in the provider agreement — compounded medications are often patient-specific.
- Liability
Who is responsible if prescription information is wrong?
Promise's public terms place responsibility on clinics and providers for accurate, authorized prescription submissions. Confirm how rejected orders, recompounds, and patient harm scenarios allocate liability between clinic and pharmacy.
- White-label
What contract terms apply to white-label programs?
White-label pages describe custom packaging for qualified high-volume partners. Request separate terms covering volume minimums, brand approvals, and exit obligations before committing your patient-facing brand.
- Exit
Can Promise terminate my account?
Public terms reserve the right to suspend or terminate access with or without notice for violations or operational reasons. Confirm cancellation notice, fulfillment of in-process orders, and data export in the provider agreement.
- Alternative
How are Fizy Health's terms different?
Fizy Health is free to start with pass-through pricing and a disclosed facilitation fee visible before checkout, signs a BAA at onboarding, and batches orders across assigned 503A partners — reducing separate compounder contract sprawl.
Sources reviewed June 2026
- Promise Pharmacy terms, privacy policy, and provider pages (promisepharmacy.com), reviewed June 2026.
- Provider agreement terms should be requested in writing from Promise Pharmacy and reviewed by your counsel.
- Fizy Health platform capabilities reflect the live product.
Read the provider agreement — then compare pass-through pricing.
Fizy Health shows landed cost up front and signs a BAA at onboarding, so you evaluate before committing. Free to start.