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PharmacyLive contract and terms

PharmacyLive contract and terms

PharmacyLive sells prescriber portal software to compounding pharmacies — clinics typically do not sign a direct contract with PharmacyLive. Your legal relationship is with the compounding pharmacy that invited you to their branded portal, while PharmacyLive's terms of service and privacy policy govern the software layer between pharmacy and vendor. Before routing patient orders, confirm your pharmacy's clinic agreement, pricing terms, liability allocation, data handling clauses, and what happens if either party ends the relationship.

This page explains which agreements apply when you order through a pharmacy's PharmacyLive portal and what clauses to read.

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Which contracts apply when you use a PharmacyLive portal?

Three layers may exist: your clinic's agreement with the compounding pharmacy (pricing, fulfillment, refunds, liability), the pharmacy's agreement with PharmacyLive as software vendor, and PharmacyLive's published terms of service and privacy policy referenced on its website. Clinics interact with the first layer directly. PharmacyLive's privacy policy states pharmacies remain responsible for regulatory compliance and for what information is submitted. Request your pharmacy's written clinic terms — including BAA, pricing schedule, and termination — before high-volume ordering.

Contract checklist

What to confirm in your pharmacy relationship

Each row is a contract topic, how PharmacyLive's model affects it, and what to request from your compounder.

Clinic-pharmacy agreement
How the model worksClinics access PharmacyLive through pharmacy invitation; the primary contract is clinic-to-pharmacy.
What to requestRequest written terms covering pricing, fulfillment SLAs, and dispute resolution.
Pricing and fee schedule
How the model worksPharmacyLive lists pricing and billing workflows as coming soon for pharmacies; clinic pricing is set per deployment.
What to requestAsk for a written per-SKU price list, shipping fees, and how price changes are communicated.
HIPAA and BAA
How the model worksPharmacyLive's privacy policy references BAAs with pharmacies under separate terms.
What to requestRequest signed BAAs covering clinic → pharmacy → portal vendor before transmitting PHI.
Liability and indemnification
How the model worksCompounding quality and shipping liability sit with the licensed pharmacy, not the software vendor.
What to requestAsk how the agreement allocates liability for compounding errors, shipping failures, and data breaches.
Termination and data export
How the model worksPortal access is controlled by the deploying pharmacy; exit terms are not standardized on PharmacyLive's public site.
What to requestAsk notice period, how to export order and patient history, and transition support if you switch compounders.

Sourced from PharmacyLive Privacy Policy (April 2026) and prescriber portal page, reviewed June 2026. Contract terms should be confirmed in writing with your compounding pharmacy.

Negotiate terms through your pharmacy, or sign directly with a clinic platform?

Your pharmacy's PharmacyLive portal fits if

PharmacyLive

Your compounder provides clear written terms before go-live.

  • Your pharmacy supplies a written clinic agreement with pricing, BAA, and exit terms on request.
  • One compounder relationship means one contract chain to review.
  • You are comfortable with pharmacy-controlled pricing rather than pass-through visibility.
Consider Fizy Health if

Fizy Health

You want a direct clinic agreement with transparent pricing at signup.

  • You want to sign up directly with disclosed facilitation fees and pass-through drug pricing.
  • You want a clinic BAA at onboarding — not negotiated through a pharmacy middleman.
  • You want terms and pricing visible before you build your first batch cart.
If you choose Fizy Health

What transparent clinic terms look like.

A direct clinic relationship means pricing and compliance terms you can evaluate before refill day.

See all features
Keep evaluating PharmacyLive

More trust and compliance answers.

See the trust & compliance guide
FAQ

What clinics ask about PharmacyLive contracts.

  • Definition

    Do clinics sign a contract with PharmacyLive?

    Typically no. PharmacyLive sells to compounding pharmacies. Clinics contract with their compounder and access the portal by invitation. PharmacyLive's terms govern the software relationship with the pharmacy.

  • Terms

    Where can I read PharmacyLive's terms of service?

    PharmacyLive links to Terms of Service and Privacy Policy from its website footer. Your clinic's operative terms for ordering and pricing come from your compounding pharmacy agreement.

  • Pricing

    Are pricing terms in the PharmacyLive contract?

    Clinic pricing is set by each deploying pharmacy inside their portal instance. Request a written price schedule from your compounder — PharmacyLive does not publish clinic rates centrally.

  • HIPAA

    Should the BAA be in my pharmacy agreement?

    Yes. Request signed BAAs covering clinic to pharmacy to portal vendor before transmitting PHI. PharmacyLive's privacy policy states BAAs may be executed with pharmacies under separate terms.

  • Exit

    What happens to my data if I stop using the portal?

    Exit terms depend on your pharmacy agreement. Ask for notice period, data export process, and how long the pharmacy retains your order history before you depend on the portal.

  • Alternative

    How does Fizy Health handle clinic contracts?

    Fizy Health signs directly with clinics, provides a BAA at onboarding, discloses pass-through pricing and facilitation fees at checkout, and offers free self-serve signup without a sales gate.

Sources reviewed June 2026

  • PharmacyLive Privacy Policy (April 2026), reviewed June 2026.
  • PharmacyLive prescriber portal page (pharmacylive.com/prescriber-portal), reviewed June 2026.
  • Fizy Health platform capabilities reflect the live product.
Evaluate with real numbers

Read the terms before refill day — not after a pricing surprise.

Fizy Health offers direct clinic signup with disclosed pricing and a BAA at onboarding. Free to start.

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