Questions to ask FountainRx coordinators about delivery cost
Is mail-order delivery included in the patient's out-of-pocket quote, or billed as a separate line item? Some plans cover home delivery for specialty medications; others treat shipping as patient responsibility. FountainRx does not publish which applies on fountainrx.com — coordinators confirm after benefit review.
What is the expected delivery timeline given prior authorization status? FountainRx's FAQ notes that speed to medication depends on prescription receipt, PA when required, and other factors. Shipping speed and cost clarity often arrive together after coordination completes.
Are cold-chain or compounded therapies shipped differently? Compounded GLP-1s, hormones, and peptides may require specific packaging. Ask whether any handling surcharge applies to the formulations you prescribe rather than assuming one flat delivery fee across all therapies.