What is the FountainRx contact and phone number?
FountainRx publishes two pharmacy phone lines on its FAQ as of June 2026: Morristown at (423) 307-5757 and Nashville at (615) 864-8990. Providers can also submit inquiries through the contact form at fountainrx.com/contact, and FountainRx states that a pharmacist is on-call 24/7 for patient medication questions.
FountainRx is a specialty pharmacy with walk-in locations and nationwide mail service, not a clinic ordering SaaS with a single support inbox. Here are the channels that are actually verifiable and what to confirm for your referral workflow.
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How to actually contact FountainRx.
Below is what FountainRx publishes as of June 2026. Match the channel to the question — patient refill, pharmacist consult, or provider partnership.
Morristown pharmacy — (423) 307-5757
Open Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern. The FAQ lists this number for prescription refills and to speak with a FountainRx pharmacist. Morristown is FountainRx's founding location in Tennessee.
Nashville pharmacy — (615) 864-8990
Open Monday through Friday, 8:00 a.m. to 6:00 p.m. Central. Patients refill by calling this line or using the online portal, per FountainRx FAQ as of June 2026.
24/7 on-call pharmacist
FountainRx FAQ states a pharmacist is on-call and available 24/7. Confirm whether after-hours coverage includes provider referral status or is limited to urgent patient medication questions.
Provider contact form — fountainrx.com/contact
The contact page collects name, role (patient, provider, payor, or other), email, location (Morristown or Nashville), and message. Use this for partnership and referral coordination rather than same-day refill requests.
Patient online refill portal
FountainRx documents an online refill portal alongside phone refills. That path serves individual referred patients, not a clinic dashboard for batch cash-pay ordering.
If support stalls
Confirm your clinic's liaison path
Ask FountainRx during onboarding who updates prescribers on prior auth delays, insurance denials, and dispense confirmation. Phone lines may serve patients while referral status flows through a separate coordinator.
Verify numbers against fountainrx.com
Treat third-party directory listings with caution. Confirm any phone number against FountainRx's official FAQ before sharing patient or account details, since unverified numbers are a common phishing vector.
Pharmacy phone lines for patients — or clinic support in the app?
FountainRx
Patient phone access and a refill portal meet your needs.
- You refer patients who benefit from 24/7 pharmacist phone access and an online refill portal.
- Your clinic coordinates one referral at a time and can reach FountainRx through the provider contact form.
- Specialty prior auth support matters more than a single clinic ordering help desk.
Fizy Health
You want support reachable from inside the clinic cart.
- You batch cash-pay refills and want to raise an issue from inside the order instead of calling a pharmacy line.
- You want replies threaded and visible to your whole team, tied to the patient and order line.
- You want order status and support in one dashboard so fewer questions need a phone call at all.
What contact looks like when support is built in.
When support lives in the clinic ordering app, contacting help is a button on the order — not a hunt for the right pharmacy line.
Reach support from inside the order
Open an in-app support ticket attached to the order and patient, so you never have to track down a channel or restate context.
Answer status questions without contacting anyone
Per-line order tracking shows where each order is, so many questions never need a call or email in the first place.
Hear about problems proactively
Notifications surface holds and status changes in the app, so your team reaches out on its own terms instead of reacting to a call.
What clinics ask about contacting FountainRx.
- Contact
What is the FountainRx phone number?
FountainRx publishes Morristown at (423) 307-5757 and Nashville at (615) 864-8990 on its FAQ as of June 2026. Hours are Monday through Friday at each location, and a pharmacist is listed as on-call 24/7.
- Contact
How do providers contact FountainRx?
Providers can submit inquiries through the contact form at fountainrx.com/contact, selecting provider as the role and Morristown or Nashville as the location. Confirm during onboarding whether an assigned liaison handles ongoing referral status.
- Hours
What are FountainRx pharmacy hours?
Morristown is open Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern, and Nashville Monday through Friday, 8:00 a.m. to 6:00 p.m. Central, per FountainRx FAQ as of June 2026, with a 24/7 on-call pharmacist listed.
- Safety
I found a different FountainRx number online — should I use it?
Verify any phone number against FountainRx's official fountainrx.com FAQ before calling or sharing account information. Unverified numbers from third-party listings are a common phishing risk.
- Comparison
How does Fizy Health handle contact and support?
Fizy Health provides in-app support tickets opened from inside a clinic cart order, with threaded replies tied to the patient and order. Order status is visible in the same dashboard, reducing the need for phone follow-up.
- Audience
Do patients contact FountainRx directly?
Yes. FountainRx is patient-centric: patients refill through an online portal or by calling the pharmacy, and can reach pharmacists by phone. Clinic staff still field patient questions when referral status is unclear on the prescriber side.
Sources reviewed June 2026
- FountainRx public website, FAQ, and contact page (fountainrx.com), reviewed June 2026.
- Fizy Health platform capabilities reflect the live product.
Stop hunting for the right support channel.
Fizy Health puts support, status, and notifications inside every clinic order, so help is one click from the work. Free to start.