Empower Pharmacy onboarding: from liaison call to first order

What you need first

• Contact response: 5–10 business days (web form) or faster by phoneEmpower Pharmacy states that web form submissions receive a response in approximately 5–10 business days. Calling (877) 562-8577 directly during business hours can shorten the initial contact window. Submitting more than one web form per inquiry may extend response time.
• Credentials ready before the callHaving prescriber NPI, DEA where applicable, and state licensure prepared before contacting the liaison removes the most common source of additional delay in the verification phase.
• A decision-maker available for the callThe liaison conversation involves discussing account terms and submitting clinic verification. Routing this to someone who cannot make decisions adds a second round-trip before the process advances.

How access works

1. 01
   Submit web form or call (877) 562-8577Initiating via phone is faster. Web form responses average 5–10 business days. Submit only one form per inquiry — Empower Pharmacy notes that duplicates can slow the response further.
2. 02
   Speak with a clinic liaisonA liaison discusses account requirements, confirms your order type (503A or 503B), and outlines what verification needs to complete before access is granted.
3. 03
   Submit clinic and prescriber verificationProvide clinic entity details, prescriber NPI, DEA, and state licensure. Credential mismatches are the most common cause of extension in this phase.
4. 04
   Receive portal credentials and place first orderOnce approved, Empower Pharmacy provisions access to LifeFile (503A) or the Office-Use portal (503B). The first order follows the select-patient, choose-medication, submit workflow.