What to ask about Empower's notification configuration
For a clinic with several prescribers and active order volume, effective notifications mean different things at different stages: confirmation that a prescription was received, an alert if compounding is delayed, a dispatch notification when the order ships. Ask Empower in a demo which of these events generate a notification to the prescriber, what channel is used (email, in-app, SMS), and whether notifications can be directed to clinic staff rather than just the ordering prescriber.
Secure messaging in LifeFile gives the clinic and pharmacy a structured channel to communicate about orders — useful for resolving questions without calling. Confirm whether secure messages are attached to specific orders and whether multiple staff members can receive them.