Churn
Patients stay on therapy
Due refills surface for your team before the patient goes quiet. GLP-1, TRT, and peptide protocols keep moving instead of slipping a cycle when the front desk is buried.
Cash-pay clinics & telehealth • 503A
Refills due surface before patients churn.
Set a refill plan per patient and medication. Fizy Health alerts your team when a refill is due, then adds the line to your clinic cart in one click. No spreadsheet, no Friday scramble.
LegitScript-certified 503A partners · HIPAA compliant platform
LegitScript 503A HIPAA + BAA 503B coming soon Due alerts for staff Reorder to cart Per-patient plans
Stop finding out a patient churned when the refill was due weeks ago.
Refill plans, due alerts, and one-click reorder to cart keep your GLP-1, TRT, and peptide patients on therapy without a spreadsheet on the front desk.
How refill reminders work
Plan the cadence. Get alerted. Order from the cart.
Most clinics lose patients when refills slip. The front desk is underwater, nobody owns the due list, and by the time someone notices the gap the patient already canceled. Fizy Health refill reminders put the cadence on the platform: one plan per patient and medication, alerts when a refill is due, and a direct path into the clinic cart.
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REFILL PLAN
Set the cadence once per patient and medication.
Create a refill reminder plan from a prior order or straight from the catalog. Pick the patient, provider, medication, strength, directions, and a 30, 60, or 90 day interval. Set a start date and cap how many reminders fire, or run unlimited until the plan completes.
- Anchor from a shipped order or the medication catalog
- 30, 60, or 90 day intervals with a clear start date
- Unlimited reminders or a capped count up to 24
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DUE ALERTS
Your team hears about due refills, not the patient guessing.
When a refill is due, Fizy Health queues refill_due alerts for clinic staff who can access that location. In-app, email, and SMS follow each user's notification preferences, so the office manager or prescriber sees the due list without digging through pharmacy email.
- In-app, email, and SMS alerts per staff preferences
- Alerts scoped to the clinic that owns the plan
- One tap opens the refill reminders queue
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ONE QUEUE
Every due refill in one searchable list.
The refill reminders dashboard shows patient, provider, medication, next reminder date, status, and how many reminders have fired. Filter by active, completed, or cancelled plans and search by patient name, medication, or FIZY SKU.
- Search and filter across every plan in the clinic
- See next reminder date and reminders sent at a glance
- Open plan detail with full activity history
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REORDER
Due refills land in the clinic cart in one click.
When a refill is due, add the line back to the clinic cart without re-keying patient, provider, medication, or directions. Bulk-select multiple due plans and reorder them together, then check out once with the rest of today's queue.
- Single-plan reorder or bulk add to cart
- Patient, SKU, and directions carried from the plan
- Clinical justification captured when your clinic requires it
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PATIENT VIEW
Refill plans live on the patient chart too.
Every patient's detail page shows their active refill reminder plans with medication, interval, status, and next send date. Start a new plan from the chart without leaving the visit workflow.
- Refill section on every patient detail page
- Open or create plans without switching screens
- Same data as the clinic-wide refill queue
Platform
More than reminders.
Refill reminders are the retention layer on top of ordering. Once a due line is in the cart, Fizy Health runs validation, routing, payment, and per-line tracking the same as any other order.
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CART
Due lines join today's queue.
Reorder drops the patient, medication, and directions into the clinic cart so due refills batch with new starts in one checkout.
- Same clinic cart as new starts and favorites
- Bulk reorder multiple due plans at once
- One checkout for the whole refill list
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CATALOG
Plans anchor to real SKUs.
Start a plan from a prior order line or pick medication and strength from the catalog with stable FIZY SKUs, so reorder always resolves to the right vial.
- Anchor from shipped order lines
- Or pick medication and strength from catalog
- FIZY SKU carried through to reorder
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TRACKING
Status after you reorder.
Once the refill order ships, tracking lives per patient line so your team answers fulfillment questions from Fizy Health instead of pharmacy inboxes.
- Per-patient, per-line order status
- Proactive shipped and delivered updates
- Fewer missed refills after the order is placed
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NOTIFY
Staff alerts, your preferences.
refill_due sits alongside order and payment notifications in settings. Each user chooses in-app, email, and SMS channels for refill alerts.
- Per-user notification preferences
- In-app, email, and SMS for due refills
- Scoped to clinics the user can access
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COMPLIANCE
HIPAA from the first plan.
Refill plans touch patient and medication data. Every action is audited and scoped per organization, with a BAA signed at clinic onboarding.
- BAA signed at clinic onboarding
- Audit trail on patient-linked refill actions
- Organization-scoped access by default
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PARTNER
Retention without another vendor.
Fizy Health is your pharmacy ops partner, not a reminder app bolted onto three portals. Plans, alerts, cart, routing, and tracking live in one login.
- Refill retention in the same platform as ordering
- No spreadsheet parallel to compounder sites
- Your team stays in exam rooms, not inboxes
Who's refill reminders for?
Built for high-volume cash-pay clinics on recurring therapy.
If patients stay on GLP-1, TRT, BHRT, or peptide protocols for months, missed refills are missed revenue. Fizy Health keeps the cadence visible before anyone churns.
- One cart for your whole GLP-1 patient list
- New starts and refills in the same checkout
- Pass-through pricing before you quote members
- Done in minutes, not hours across portals
- One login for every state you serve
- Route lines across 503A partners automatically
- Tracking and tickets tied to every order ID
- Scale volume without hiring pharmacy ops
- One cart for hormones, peptides, and injectables
- Stop re-typing the same patient in three portals
- Pass-through cost on every vial you prescribe
- Your team stays in exam rooms, not vendor UIs
- BHRT, GLP-1, and wellness SKUs in one session
- One checkout across your compounder network
- See landed cost before members pay out of pocket
- Refill reminders so patients do not slip through
- Stable FIZY SKUs across BPC-157, NAD+, and more
- Search once, order every protocol you run
- Multi-pharmacy routing handled per line
- Longevity stacks without a spreadsheet of logins
- One cart for semaglutide, BHRT, peptides, and NAD+
- New consults and refills in the same checkout
- Pass-through pricing before you quote a package
- Done in minutes, not Friday at the front desk
- One cart for every member you prescribe today
- GLP-1, peptides, and NAD+ in one checkout
- See landed cost before you quote a membership tier
- Your team back on the floor, not in vendor UIs
- BPC-157, NAD+, MIC, and GLP-1 in one session
- One checkout across your compounder network
- Pass-through pricing before you quote a package
- Integrative and chiro-med clinics without portal chaos
What it is
What are refill reminders for 503A clinics?
Refill reminders are per-patient medication plans that track when a compounded refill is due and alert clinic staff before the patient churns. Fizy Health lets you set the interval from a prior order or the catalog, fires refill_due notifications to your team, and adds due lines back to the clinic cart in one click.
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PLANS
Cadence on the platform
One plan per patient and medication with 30, 60, or 90 day intervals, a start date, and optional reminder caps. Anchor from a shipped order or the catalog.
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ALERTS
Staff know when refills are due
refill_due notifications reach clinic users by in-app, email, or SMS based on their preferences, scoped to the clinic that owns the plan.
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REORDER
Due lines back to cart
Reorder a single plan or bulk-select the due list and add every line to the clinic cart without re-typing patient, medication, or directions.
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RETENTION
Catch gaps before churn
Due refills surface in one searchable queue and on the patient chart, so therapy stays on schedule instead of slipping when the front desk is underwater.
Frequently asked
Refill reminder questions, answered.
What are Fizy Health refill reminders?
Fizy Health refill reminders are per-patient medication plans that track when a compounded refill is due and alert your clinic staff. Each plan stores the patient, provider, medication, interval, and directions so due refills can be reordered into the clinic cart without starting from scratch.
Who gets notified when a refill is due?
Clinic staff who can access the plan's location receive refill_due alerts. Notifications follow each user's preferences for in-app, email, and SMS. Fizy Health alerts your team so they can place the order, not the patient guessing when to reorder.
How do I create a refill reminder plan?
You pick the patient and provider, set directions, choose a 30, 60, or 90 day interval and start date, then anchor the plan from a prior order line or from medication and strength in the catalog. You can run unlimited reminders or cap how many fire before the plan completes.
Can I reorder a due refill into the cart?
Yes. From the refill reminders list or plan detail, add a due line back to the clinic cart in one click. Select multiple due plans and bulk reorder them together, then check out with the rest of today's queue in one session.
Where do I see refill plans for one patient?
Every patient detail page includes a refill reminders section with medication, interval, status, and next send date. You can open an existing plan or start a new one from the chart without leaving the visit workflow.
Do refill reminders work with the one cart?
Yes. Reorder drops due lines into the same clinic cart you use for new starts and favorites. Validate the whole cart once and check out once for every patient who needs an order today.
See due refills before patients churn.
Set refill plans, get staff alerts, and reorder into the clinic cart in one click. No call required.