Inbox
Status in the app you order from
Order events land in the notification bell and inbox. Staff check Fizy Health instead of refreshing a pharmacy inbox to learn something shipped.
Cash-pay clinics & telehealth • 503A
Order status where your team already works.
Stop digging through pharmacy email to answer where's my order. Fizy Health sends order lifecycle updates to your in-app inbox, email, and SMS. Patients get shipped and delivered texts when you opt in at checkout.
LegitScript-certified 503A partners · HIPAA compliant platform
LegitScript 503A HIPAA + BAA In-app inbox Email + SMS alerts Patient shipped SMS Per-line order status
Stop answering where's my order from pharmacy email.
Order placed through delivered updates land in your inbox and the channels your team picks. Patients hear about shipped and delivered without a front-desk phone call.
How notifications work
Lifecycle updates in the app. Patients texted when you choose.
Most clinics learn an order shipped from a compounder email buried in a shared inbox. Staff stop what they are doing, hunt tracking, and text the patient from a personal thread. Fizy Health pushes order lifecycle events to the channels your team already checks and sends patient SMS on shipped and delivered when you opt in at checkout.
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IN-APP
A real inbox inside Fizy Health.
Every order event you care about shows up in the notification bell and a full inbox on Settings. Unread counts, mark read, and tap through to the order. No more status living only in pharmacy email.
- Notification bell with unread badge in the top bar
- Full inbox on the Notifications settings page
- Tap a row to jump to the related order or task
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YOUR CHANNELS
In-app, email, and SMS per event.
Your team picks how they want to hear about each event type. Order placed, processing, shipped, tracking received, out for delivery, delivered, auto-ship charges, refill due, and payment updates each have their own in-app, email, and SMS toggles. Preferences autosave as you flip them.
- Separate toggles for in-app, email, and SMS on every event
- Orders, auto-ship, refills, payments, and system alerts grouped clearly
- SMS requires a mobile number on your profile before it sends
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ORDER LIFECYCLE
Placed through delivered, without the email chase.
When fulfillment moves, Fizy Health notifies your team on the channels they enabled. Order placed and processing confirmations, shipped and first tracking, out for delivery, and delivered each fire automatically so ops does not poll compounder portals.
- Order placed and processing alerts for your staff
- Shipped, tracking, out for delivery, and delivered updates
- Email includes order number and tracking when available
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PATIENT SMS
Shipped and delivered texts, opt-in per patient at checkout.
When your organization enables patient SMS, you toggle shipped and delivered texts per patient in the cart. That choice is saved with the order. Patients get proactive updates instead of texting your front desk while you hunt tracking in email.
- Per-patient shipped and delivered SMS toggle in the cart
- Preference snapshot saved at checkout with the order
- Org and clinic controls gate whether patient SMS is available
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FEWER INTERRUPTIONS
Answer status from Fizy Health, not three inboxes.
Staff see the same lifecycle on every line in the order history and in notifications. When a patient asks where their order is, the answer is already in the app. Fewer dinner-time texts for your clinical team to triage.
- Per-patient, per-line status in order history
- Notifications tied to real order IDs, not loose email threads
- Auto-ship charge and refill-due alerts before patients churn
Platform
More than alerts.
Notifications sit on top of the same order spine as cart, checkout, routing, and tracking. One platform means status, payments, and fulfillment stay aligned instead of scattered across portals.
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CATALOG
Order once, hear about every line.
Every notification ties back to a FIZY SKU and order line. When something ships, you know which patient and which medication without opening a second system.
- Stable FIZY SKUs across your formulary
- Notifications reference real order and line IDs
- Same catalog you build the cart from
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ROUTING
Multi-pharmacy, one status feed.
Lines route to different 503A partners after checkout. Fulfillment events still roll up into one inbox and one order history per patient.
- Per-line status across multiple compounders
- One notification stream for the whole clinic cart
- 503A network today, 503B joining soon
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TRACKING
Carrier events become notifications.
Shipped, first tracking, out for delivery, and delivered fire from real fulfillment and carrier data. Staff stop re-typing tracking numbers into patient texts.
- Tracking URL in staff email when available
- Lifecycle events match what patients see on the line
- Fewer manual status updates from ops
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COMPLIANCE
HIPAA-aware delivery.
Clinics sign a BAA at onboarding. Patient SMS uses phone numbers on file and order-scoped consent copied at checkout. Notification content follows PHI-safe patterns in logs and storage.
- BAA signed at clinic onboarding
- Order-level patient SMS consent at checkout
- Org and clinic gates for patient texting
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PAYMENTS
Payment events included.
Payment updates and auto-ship charge outcomes notify the people who need to fix a card or confirm a recurring shipment before the patient notices.
- Payment update notifications for finance and ops
- Auto-ship charge failed alerts
- Tied to the same checkout and billing spine
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PARTNER
Ops partner, not another inbox.
Fizy Health carries routing, tracking, and notifications so your team stays in exam rooms. Proactive status is part of the partnership, not a bolt-on from each compounder.
- One place for order status across partners
- We surface fulfillment, you stay with patients
- Fewer compounder email threads to triage
Who are notifications for?
Built for cash-pay clinics and telehealth prescribers on 503A.
Whether you run a brick-and-mortar clinic or a multi-state telehealth brand, Fizy Health puts order status in your app and cuts where's my order volume before it hits your front desk.
- One cart for your whole GLP-1 patient list
- New starts and refills in the same checkout
- Pass-through pricing before you quote members
- Done in minutes, not hours across portals
- One login for every state you serve
- Route lines across 503A partners automatically
- Tracking and tickets tied to every order ID
- Scale volume without hiring pharmacy ops
- One cart for hormones, peptides, and injectables
- Stop re-typing the same patient in three portals
- Pass-through cost on every vial you prescribe
- Your team stays in exam rooms, not vendor UIs
- BHRT, GLP-1, and wellness SKUs in one session
- One checkout across your compounder network
- See landed cost before members pay out of pocket
- Refill reminders so patients do not slip through
- Stable FIZY SKUs across BPC-157, NAD+, and more
- Search once, order every protocol you run
- Multi-pharmacy routing handled per line
- Longevity stacks without a spreadsheet of logins
- One cart for semaglutide, BHRT, peptides, and NAD+
- New consults and refills in the same checkout
- Pass-through pricing before you quote a package
- Done in minutes, not Friday at the front desk
- One cart for every member you prescribe today
- GLP-1, peptides, and NAD+ in one checkout
- See landed cost before you quote a membership tier
- Your team back on the floor, not in vendor UIs
- BPC-157, NAD+, MIC, and GLP-1 in one session
- One checkout across your compounder network
- Pass-through pricing before you quote a package
- Integrative and chiro-med clinics without portal chaos
What it is
What are pharmacy order notifications for 503A clinics?
Pharmacy order notifications are automated status updates sent to clinic staff and optionally to patients when an order moves through fulfillment. Fizy Health delivers those updates through an in-app inbox, email, and SMS that each user configures per event, plus optional patient SMS on shipped and delivered when the clinic opts in at checkout.
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IN-APP
Inbox inside the ordering app
Order lifecycle events appear in the notification bell and a full inbox. Staff mark read, delete, and jump to the related order without opening compounder email.
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CHANNELS
Staff picks in-app, email, or SMS
Every event type has separate toggles for in-app, email, and SMS. Orders, auto-ship, refills, payments, and system alerts are grouped so each role hears what matters.
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PATIENT SMS
Shipped and delivered, opt-in per order
When patient SMS is enabled for your org and clinic, you toggle shipped and delivered texts per patient in the cart. Consent is saved with the order at checkout.
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LIFECYCLE
Placed through delivered, automatic
Processing, shipped, first tracking, out for delivery, and delivered fire from real fulfillment data so ops answers status from Fizy Health instead of email archaeology.
Frequently asked
Notification questions, answered.
What notifications does Fizy Health send to clinic staff?
Fizy Health sends clinic staff notifications for order placed, processing, shipped, first tracking received, out for delivery, delivered, auto-ship charge confirmation and failures, refill due, payment updates, and system alerts. Each event can go to in-app, email, SMS, or any combination based on per-user preferences in Settings.
Where do in-app notifications appear?
In-app notifications appear in the notification bell in the top bar and in the full inbox on the Notifications settings page. Unread items show a badge count, and you can mark individual items or all items as read.
Can patients receive SMS about their order?
Yes, when your organization and clinic have patient SMS enabled, you can opt in per patient at checkout for shipped and delivered texts. That preference is saved with the order. Patients need a mobile number on file, and only those lifecycle events are sent to patients.
How do I control email and SMS for my team?
Each user configures their own notification preferences on the Notifications settings page. For every event type you toggle in-app, email, and SMS independently. SMS toggles require a mobile number on your user profile before messages send.
Do notifications include tracking information?
Yes. When carrier tracking is available, staff email notifications can include the carrier, tracking number, and tracking URL. Shipped, first tracking, out for delivery, and delivered are separate events so your team hears about movement as fulfillment progresses.
Will notifications reduce where's my order calls?
That is the goal. Proactive staff alerts and optional patient shipped and delivered SMS mean status lives in Fizy Health before a patient texts your front desk. Per-line order history and notifications tied to order IDs replace digging through compounder email threads.
See order status in your inbox in 10 minutes.
Turn on the channels your team uses and opt patients into shipped SMS at checkout. No call required.